← All case studies

ServiceNow

Sales Hub navigation redesign

  • Usability
  • Information architecture

The problem

Placeholder: what was broken or unknown, and why it mattered to the business and to users.

My role

Placeholder: your role, team, timeline, and what you owned.

Methods

  • Moderated usability testsPlaceholder detail
  • Task success and time on taskPlaceholder detail
  • Card sortPlaceholder detail

what we found

Key findings

00% Task success Placeholder finding
0 of 0 Participants struggled Placeholder finding
0x Faster to find Placeholder finding

Impact

  • Placeholder impact one
  • Placeholder impact two
  • Placeholder impact three